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Privacy Policy

Last updated: June 18, 2024
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

 

Cross Reach Pte Ltd and their affiliated companies (“Cross Reach Pte Ltd”, “us”, “we”, “our”) have developed this Privacy Policy (“Policy”) to explain our use of your personal data and information (“Personal Data”) that you may provide to Cross Reach Pte Ltd via the website Kaguramatcha.com. The Policy informs you of our policies regarding the collection, use and disclosure of your Personal Data as well as all reasonable precautions which Cross Reach Pte Ltd takes to keep your Personal Data confidential and secure.

 

Subject to your rights at law, you agree to be bound by the prevailing terms of this Policy as updated from time to time. We reserve the right to modify our Policy and invite you to check the latest version of this Policy regularly.

 

This Privacy Policy applies to the Personal Data collected by Cross Reach Pte Ltd, including Personal Data collected via Cross Reach Pte Ltd’s website at www.kaguramatcha.com and all related domains and sub-domains and its mobile application (“Website”).

 

By using our Website and/or providing the Personal Data to order our products and use our services, you hereby acknowledge that you have read this Privacy Policy and agree to the collection, use and disclosure of Personal Data by Cross Reach Pte Ltd in accordance with this Policy, as amended from time to time by us and to the transfer of the Personal Data to the other companies or entities affiliated with Cross Reach Pte Ltd

 

We will post any update to the Policy on our Website. If you do not agree to the terms of this Policy, please do not access this Website or provide the Personal Data. The terms of this Policy are without prejudice to any contractual terms you may enter into with Cross Reach Pte Ltd which shall prevail over the terms of this Policy.

 

Personal Data

“Personal data” means data about a person who can be identified (i) from that data, or (ii) from that data and other information to which Cross Reach Pte Ltd has or is likely to have access. Examples of personal data that may be collected by Cross Reach Pte Ltd include your name, contact number, email address/es, residential address, NRIC number or passport number, payment information and other personal data that Cross Reach Pte Ltd may require in order providing our services or Website to you.

 

1. COMPLIANCE ON PRIVACY

Cross Reach Pte Ltd does not collect, use and process Personal Data except when voluntarily provided by you. We ensure compliance by our staff with strict standards of security and confidentiality and in using, disclosing and processing your Personal Data we will fully comply with industry recognized standards of privacy protection.

 

2. COLLECTION OF PERSONAL DATA

2.1. Cross Reach Pte Ltd collects and uses Personal Data only for specific and limited purposes which we inform you when you wish to order our goods and use certain services including but not limited to the following, when you:

 

 Visit or access the Website that can be accessed without the need for registration;

 

Conduct any online shopping;

 

Make an online purchase through the websites of our third party service providers, or such other service provider that Cross Reach Pte Ltd May use from time to time;

 

Subscribe to our mailing list for either email subscription or postal promotions;

 

Submit a comment, question or feedback to us using a “Contact Us” or similar feature on the Website, send us an email, or in any other way, submit Personal Data to us via the Website; and

 

Submit your Personal data to Cross Reach Pte Ltd for any other reason.

 

2.2. In addition, we may use your Personal Data to evaluate the effectiveness of and improve our services to our visitors and customers, for our own internal statistics to evaluate customer interests as well as purchasing and other trends among customers and to better determine product development and marketing strategies.

 

3. USE OF PERSONAL DATA

3.1. We collect and use your Personal Data to allow us to provide services and to customise and improve our services, programmes and online shopping. We only collect Personal Data that we consider reasonably necessary for achieving these purposes.

3.2. Generally, we may collect, use and disclose your Personal Data for any or all of the following reasons:

 

To verify your identity;

 

To process and manage your shopping order, payment or otherwise;

 

To fulfil your requests for online shopping;

 

To communicate with you, including any ongoing promotions or Cross Reach Pte Ltd news;

 

To customize and personalize the contents of the Website;

 

To evaluate your preferences and facilitate future works on the Website;

 

To manage our internal infrastructure and business operations, including but not limited to where required for compliance with internal policies and procedures;

 

To conduct audits, reviews, and analyses of our internal processes;

 

To prevent, detect and/or investigate error, fraud, crime and criminal activity;

 

To protect and enforce our contractual and legal rights and obligations;

 

To respond to requests for information from government or public agencies, regulatory authorities or other similar authorities or non-government agencies authorised to carry out specific Government services or duties;

 

To ensure our compliance with all relevant laws, regulations, guidelines and codes of practices; and

 

Any other purposes relating to the purposes stated above, or which may be notified and consented by you on or before collection or use of the Personal Data.

 

3.3. In addition, we may collect, use and disclose your personal data for any or all of the following purposes,

 

If you are a job applicant who wishes to seek employment with Cross Reach Pte Ltd:

 

To verify and process your personal particulars in order to process your application;

 

To evaluate your suitability for a position at Cross Reach Pte Ltd including to conduct pre-employment checks with previous employers and referees;

 

To communicate with you;

 

For complying with legal or regulatory obligations or risk management procedures that may be required by law or internal processes;

 

For any other purposes relating to the purposes stated above, or any other purpose for which we have notified you and obtained your consent to use or disclose your personal data;

 

By providing your curriculum vitae (“CV”), you agree that we may keep your CV in our databases for a reasonable period after which it will be deleted and you agree that we can use your CV and personal data to process your job application.

 

Cross Reach Pte Ltd undertakes to use your CV and personal data only in relation to your job application.

 

3.4. By submitting your Personal Data, you expressly consent to our use of your Personal Data both in Singapore and overseas especially in countries that Cross Reach Pte Ltd and their affiliate companies are operating. Cross Reach Pte Ltd keeps your Personal Data only for as long as is reasonably needed for such purposes and in accordance with the applicable laws on ethical reporting or document retention requirements. Where our services require registration, you may need to choose a user name and password upon registration. In this situation, if you chose to withhold any Personal Data requested by us, it may not be possible for you to gain access to certain parts of our Website and for us to respond to your queries.

 

 

 

3.5. Cross Reach Pte Ltd also automatically receives and records information from your browser on our server logs including but not limited to your Internet protocol address, cookie information and the page you requested. Should you wish to delete any cookies that are already on your computer, please refer to the help and support area on your Internet browser for instructions on how to locate the file or directory that stores cookies.

 

 

 

3.6. In order to provide the Website to you, Cross Reach Pte Ltd may share your Personal Data with our subsidiaries, partners and affiliated companies or third-party service providers who are employed to perform functions such as marketing, payment, fulfilment and delivery of orders. You hereby acknowledge and consent to the use and disclosure of the Personal Data for this purpose. These service providers are subject to confidentiality obligations and may only use your Personal Data to perform the necessary functions and not for other purposes. Where there is a legal obligation to do so, Cross Reach Pte Ltd may also disclose your Personal Data to any relevant regulatory body or pursuant to a court order.

 

 

 

4. NON-DISCLOSURE OF DATA

Cross Reach Pte Ltd shall never sell, rent, share or otherwise distribute or make available your Personal Data to third parties outside the Cross Reach Pte Ltd or affiliates, except when required to do so for legal or regulatory purposes. However, your Personal Data may occasionally be transferred to third parties who act for and on behalf of Cross Reach Pte Ltd, for further processing in accordance with the purposes for which your Personal Data was originally collected. When disclosure of your Personal Data to third parties is likely or necessary for whatever reason, Cross Reach Pte Ltd shall ensure that such third parties provide the same level of protection as Cross Reach Pte Ltd, and that they are required to process your Personal Data transferred only for the purposes authorized by you and on a confidential and secure basis.

 

5. RIGHT OF ACCESS

You have the right to access and update your Personal Data. If you wish to access, correct or change your Personal Data held by us, please contact Cross Reach Pte Ltd in writing at hello@kaguramatcha.com and addressed to the Data Protection Officer. We will process any updates to your Personal Data as soon as reasonably practicable upon receipt of your request. Your Personal Data will be retained for as long as it is necessary to fulfil the purpose for which it is collected or in accordance with the applicable laws.

 

6. WITHDRAWAL OF CONSENT

You may withdraw your consent to our continued use and disclosure of your Personal Data by writing to us at hello@kaguramatcha.com and addressed to the Data Protection Officer. We will delete your Personal Data as soon as reasonably practicable upon receipt of your request unless its retention is permitted or required by any applicable law.

 

At the point of collection of the Personal Data, you shall have the opportunity to indicate whether you would like to "opt in" to receiving promotional and/or marketing information from Cross Reach Pte Ltd and its related companies and associated companies by joining our mailing list.

 

You may choose to unsubscribe from our mailing list at any time by clicking the “Unsubscribe” button in our emails or by writing to us. Should you choose to unsubscribe from our mailing list, please note that your Personal Data will still be retained on our database although we will stop sending you any further communications.

 

7. SECURITY & CONFIDENTIALITY

We undertake to take all reasonable steps to prevent your Personal Data from being seen or used by third parties other than those who act for or on behalf of Cross Reach Pte Ltd and have agreed to treat your Personal Data as confidential and secure.

 

To ensure the security and confidentiality of your Personal Data that Cross Reach Pte Ltd collects online, we use data networks protected, inter alia, by industry standard firewalls and password protection. Although we have tried to create secure, reliable and trustworthy websites or applications for our visitors, please be aware that the Internet is generally not regarded as a complete secure environment and that therefore the confidentiality of the Personal Data provided by you or the information/material transmitted via our Website or by email cannot be guaranteed by Cross Reach Pte Ltd. We therefore cannot be responsible or liable for the security of your Personal Data in transit via the Internet or any electronic/digital communications to us.

 

All Personal Data which you post in the Website is kept confidential to the best of Cross Reach Pte Ltd’s ability. You hereby acknowledge and accept that Cross Reach Pte Ltd cannot guarantee the security of any transmission.

 

8. TRANSFER OF PERSONAL DATA ABROAD

Cross Reach Pte Ltd may develop databases in different jurisdictions. Your Personal Data may be transferred, stored or processed by Cross Reach Pte Ltd to one of its databases or to its affiliates and partners who have agreed to keep your Personal Data confidential and secure, outside of your country of residence and you consent to such transfer, storage, disclosure, use and/or processing.

 

9. ANONYMOUS DATA

Most of the information we collect from our Website is anonymous information. When you visit our Website, we do not collect any personal information from you unless specifically voluntarily and knowingly provided by you. Anonymous information is processed by Cross Reach Pte Ltd to help improve the content of our Website, to customize our Website for our visitors and to learn more about them and how they use our Website. In doing so, Cross Reach Pte Ltd may use tracking technology (cookies) to gather anonymous information, such as browser type, operating systems and the date and time of access.

 

10. DATA & MINORS

To respect the privacy of minors (children under the age of 21 years) and to comply with the laws designed to protect minors, Cross Reach Pte Ltd will not knowingly collect, use or disclose personal information from minors, without obtaining prior consent from a person with parental responsibility (parent or guardian).

 

Our Website/applications are not designed nor intended to collect personal information from children under the age of 21 years. We ask parents/guardians to supervise their children while they are online.

 

11. THIRD PARTY LINKS

As a service to our visitors, our Website may provide hyperlinks to other websites or mobile applications that are not operated or controlled by Cross Reach Pte Ltd Therefore Cross Reach Pte Ltd cannot be responsible or liable for the content of such websites or mobile applications or the privacy policies of such other parties. Please note that these privacy practices may differ from our Policy. We encourage you to review and understand their privacy practices before providing them with personal information.

 

12. APPLICABLE LAW

This Policy and the use of the Website shall be governed in all respects by the laws of Singapore without giving any effect to the principles of conflicts of law and you agree to submit to the jurisdiction of the Singapore court.

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